Unable to download Premium Files

kangeltism

New Member
Premium
Reputation: 1%
8/18/23
4
0
1
illinois
I purchased premium mini about 20 minutes ago, wanting to download two templates that I found out were premium only view/downloading. However when I try and download these, it tells me this:
6676d5ccff4293d14f88907c943c26e0.png

I am unsure why I am receiving this notice as I have upgraded my account. If I could get some help on this, that would be great, thank you!

These are the scans/uploads I wanted to download:


 
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thienlong095

Administrator
Staff member
Reputation: 100%
3/28/15
1,659
11,536
22
28
I received a gmail from you, are you sure you upgraded to the correct upgrade package?

Because I checked, you only upgraded the kirigami mini package, you did not upgrade the premium zone package

 

kangeltism

New Member
Premium
Reputation: 1%
8/18/23
4
0
1
illinois
I received a gmail from you, are you sure you upgraded to the correct upgrade package?

Because I checked, you only upgraded the kirigami mini package, you did not upgrade the premium zone package

I additionally purchased Premium mini, if needed I can provide a screenshot of my accounts upgrade info. Though if it matters which premium was purchased, please let me know, as I was unaware.
 

thienlong095

Administrator
Staff member
Reputation: 100%
3/28/15
1,659
11,536
22
28
I additionally purchased Premium mini, if needed I can provide a screenshot of my accounts upgrade info. Though if it matters which premium was purchased, please let me know, as I was unaware.
The links you sent are in the special section, you need the upgrade package to be premium more or premium max to be able to download from that section, you can see the package information in the link I sent you.
 

kangeltism

New Member
Premium
Reputation: 1%
8/18/23
4
0
1
illinois
The links you sent are in the special section, you need the upgrade package to be premium more or premium max to be able to download from that section, you can see the package information in the link I sent you.
Apologies, as I was not aware they were in the special section! Thank you.
 
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