Unable to download Premium Files

I purchased premium mini about 20 minutes ago, wanting to download two templates that I found out were premium only view/downloading. However when I try and download these, it tells me this:

I am unsure why I am receiving this notice as I have upgraded my account. If I could get some help on this, that would be great, thank you!

These are the scans/uploads I wanted to download:

thienlong095 said:

I received a gmail from you, are you sure you upgraded to the correct upgrade package?

Because I checked, you only upgraded the kirigami mini package, you did not upgrade the premium zone package

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I additionally purchased Premium mini, if needed I can provide a screenshot of my accounts upgrade info. Though if it matters which premium was purchased, please let me know, as I was unaware.

thienlong095 said:

The links you sent are in the special section, you need the upgrade package to be premium more or premium max to be able to download from that section, you can see the package information in the link I sent you.

Plans and Pricing

Plans and Pricing *Valid from October 1, 2023 PaperzoneVN offers a variety of plans to meet your needs. All monthly subscriptions will renew automatically. You may cancel at any time. Monthly...

paperzonevn.com

Click to expand...

Apologies, as I was not aware they were in the special section! Thank you.